Q. What is Internet Banking? You can do banking using Internet as medium. Q. What is special about Internet Banking ? It is available 24 hours a day, 365 days a year and you can operate your account anytime / anywhere at your convenience. Q. What I need to use the services? You need a PC with minimum PII processor, 32 MB RAM with Internet Explorer 5.0 or above. Q. How do i get access to Internet Banking Services You need to have an account at any of our CBS (Centralise Banking Solution) branch. Then you need to register for the Internet Banking Services with the branch by filling our request form. We shall be sending you the passwords at the address given by you in the request form with the user guide and acknowledge letter. Please submit the acknowledgement letter and collect your user-id and password, please logon to www.pnbindia.com using the user-id and password in your possession to accesss your account information. During the first login, you have to change passwords. Q. But I do not have an account with PNB? We shall be glad to have your account with us. Walk in any of our branches, our staff will assist you. Q. I am a non-resident Indian. How do I apply for Internet Banking Services? If you want to open the account when you are outside India, 1. Download and fill in the application form. 2. Submit your request form with a copy of your passport to the branch where you have accounts. Q. I have no account at CBS branch to avail Internet Banking Services. What do I do? You have two options- 1. Open an account at any of our CBS branches. 2. Ask for transfer of your existing account from a non CBS branch to a CBS branch. Q. I want to register for Internet Banking Services now. What do I do? Kindly download the request form, fill in the details and submit it to your branch. After authentication of your particulars your registration formalities will be completed. Q. How do I get User-Id and password for the Internet Banking Services? User - id and password will be generated in a secure environment. Passwords will be couriered at the address specified by you in the request form and to ensure the highest security and safety you have to collect your user-id from your concerned branch. While collecting user-id from the branch, please submit the acknowledgementr letter duly signed in the branch. Q. Why are the User-id and Password so cryptic? The machine generates User-id and passwords for your first time access randomly and we have no control over it. It is mandatory to define your own passwords at first login. Q. Can I change the couriered User-id and Password? It is mandatory for you to change the machine generated passwords with your own convenient passwords at first login. Later on at any time you can change your passwords but not the user-id. Q. How to change passwords? Passwords can be changed any time and any number of times. In fact we recommend it should be changed often to secure your access to your accounts through Internet. Q. How to choose passwords? Please ensure to use at least one special character (like @, #, $ etc) in your password otherwise system will not accpet your passwords. Q. What are the good practices for creating a password? You are requested to choose a password that is not a dictionary word and not guessable from your personal information known to others such names in the family, vehicle numbers etc. You should change your password frequently. Please try to remember the password and do not write it down or paste it somewhere. Last but not the least do not divulge your password to anybody even if they claim to be from the bank. Q. What happens if I forget my logon password? Nothing to worry. Just click on "forgot password" at the login page and print the request form. After printing, fill in all desired information and submit the form in the Branch. We in turn will send you new passwords. Q. What happens if I forget my User-id for Internet Banking? If you forget the username for Internet Banking Services, kindly contact your branch. Q. I am unable to login with the couriered Password and allotted User-id. Q. I am not able to open Internet Banking Page./ I am getting a "Page cannot be displayed" page. Please check the cipher strength of your system. You may check cipher strength of your computer by clicking "About Internet Explorer" in the "Help" menu option of Internet Explorer. If it does not show cipher strength of 128-bit then please update the same by clicking "Update Information" button. Q. Is it safe to login from Cyber Cafe? Yes, provided you do not disclose your passwords and logout in proper way. Q. What happens if I don't logout? Please ensure to logout in proper way. However, if you abruptly close your Internet Banking page, your session will end. Kindly do not leave your system in between doing Internet Banking, as this will give opportunity to others around you to operate your accounts. Q: I have not received my userid. You are requested to collect your user id from the branch where you are maintaining your accounts after submitting acknowledgement letter Q: I want to add more accounts in Internet banking services. Accounts maintained by you in any of the CBS branches can be attached to your existing Internet Banking Services. You may submit your request at any of the CBS branches where you have accounts.
Standard format for this request is also available on the login page under Add more Accounts Q: Within how many days will I get my password? You can expect the password to reach you with in 6 working days of your giving request at the branch. Q: How can contact the helpdesk of Internet Banking? 011-23765434 e-mail : itdibs@pnb.co.in Q: I am getting a message "You are viewing this page due to the following reasons" while I am working on The Internet Banking site. Q: How can I transfer funds between my own accounts/other accounts? After logging in, click on transfers.
You have 2 options
Q: Should I keep my login password & transaction password different? It is recommended that both passwords are different so that there is no possibility of misuse. Q: What are the facilities/services available through Internet Banking? Accounts
Q: I just made an ATM transaction but show balance is not reflecting the same. In order to view your current balance you may click on Online Details. Show Balance would reflect balance as on the start of ant given day. Q: What are the other services available through Internet Banking? Railway Ticketing: In order to use this you will have to log on to www.irctc.co.in Q: What are the charges for these services? Currently Internet Banking services are available for free. However it may be understood that for fund transfer between accounts of different branches, the charges applicable as in the case of normal transactions would be levied. As regards to Railway Ticketing services, presently there are no charges levied by the Bank. Q: What is the URL for Internet Banking? Type www.pnbindia.com Q: What all accounts can be provided with Internet Banking. Practically all accounts can be provided with an Internet Banking user id. Loan accounts, FD Accounts, Deposit Accounts. Q: I have accounts in 2 branches of Bank should I have separate user ids? If your accounts are in CBS branches and if you have the same customer id then automatically all accounts would be displayed by a single Internet Banking user id. However if you have accounts in different customer ids, you may request that the other account also be attached to your Internet Banking user id. Q: Can I have 2 user ids? In case the account is of the individual accounts of the same person, it is better to have a single user id so that all accounts can be monitored in one shot. If you have joint account & individual accounts you may opt for separate user ids. Q: Can I transfer funds to loan Accounts? No online transfer of funds to loan account is available. Q: Is user id and password case sensitive? User id is not case sensitive whereas passwords are case sensitive. |