Do I need to have an account with Punjab National Bank to avail of the Indian Airline’s online ticket booking facility at www.indian-airlines.com?
If you are PNB's customer, you should have at least a savings, current or an overdraft account to make payments online. However, you also need to register with Indian Airline to start booking tickets online.

How do I pay for my tickets online from my Punjab National Bank Account?
You need to have access to Bank’s Internet Banking service to be able to pay online from your account.You will be sent your Internet Banking User Id and Login password, which allows you to login and view your accounts online. Your transaction password would be used to authorize online debit to your account towards payment for Indian Airline tickets or other banking & payment transactions available on Internet Banking.

In order to make online Indian Airline bookings you are required to register on Indian Airlines website (www.indian-airlines.nic.in) and, a user ID will be allotted to you, which can be used in all future transactions in that website. Your personal profile such as email address, home and business address, phone and fax numbers will be stored in their website.

How secure are the payment transactions done online using Punjab National Bank's Internet Banking Channel?
You can conduct all your Internet Banking transactions on the Internet in a safe and secure environment. Punjab National Bank uses 128-bit Secure Socket Layer (SSL) technology, which is the highest level of security commercially available. Plus, a host of internal control measures and processes ensure that your transactions remain confidential.

Will PNB levy transaction charge for using online facility to book Airline tickets?
No. Currently there is no transaction charge levied by PNB on online payment instructions to your account.

However, all known taxes at the time of ticketing will be collected by Indian Airlines. Some airports will levy an airport departure tax, which is payable by passengers at the airport locally. Information on these charges is given by Indian Airlines.

What if my account gets debited but the reservation transaction does not complete?
If, for any reason, the reservation does not materialize and your account gets debited, the entire amount debited from your account will be credited back to your account on instruction from Indian Airlines. If you want to try for the same reservation again, it will be treated as a fresh booking

Within how many days can I expect a credit for refund in case of failed transactions / cancelled tickets?
PNB will credit the customer account within 2 working days from the receipt of instruction from Indian Airlines to process refund.

What is PNB's extent of liability?
1. PNB is only a payment facilitator and hence would not be liable for defects in products by or for any deficiency of service of Indian Airlines.
2. PNB would not accept any notice for cancellation or amendment of any Payment Instruction and would reverse the debit affected only under the instructions of Indian Airlines.
3. All disputes as to fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard or inadequacy in the quality, nature and manner of performance undertaken by Indian Airlines for sale of goods or provision of services shall be settled only with Indian Airlines and you shall not have any claim against the Bank.

How many tickets I can book at a time?
You can book online for upto 4 adults, two child and two infants at a time.
You can book max of upto 2 segments in single transaction.

Up to what time I can book tickets through Internet?
Bookings within 2 hours of departure cannot be made through Indian Airlines Website. Please contact the nearest Indian Airlines office for any assistance.

What is the time period to book neticket?
You can book as early as 90 days before the date of departure and as close as two hours from the scheduled time of flight departure.

Where can I contact in case of any assistance, clarification, query, etc?
For any assistance and clarifications you can contact Indian Airlines at the following e-mail address helpdesk@indianairlines.sifymail.net.

Can I print the e-ticket afterwards?
You can view and print your e-ticket anytime by log in into Indian Airlines website again in case if you couldn't print your e-ticket at the time of booking.

Is reconfirmation of reservations made online needed?
No reconfirmation of reservations is not required once you have booked online and make the payment

Do I need to get a conventional paper ticket after printing of e-ticket? No. e-Tickets mean that you will no longer need to visit an Indian Airlines Booking Office or run to some agents to buy or collect your ticket or even wait for it to be delivered. Now no need to rush to the airport to collect the tickets before it meets the ticketing deadlines. You can make payment and print your Ticket online in your home / office.

How does an e-ticketing at Indian Airlines work?
Indian Airlines allows booking one way and return with features such as, apex fares option, flexible and dynamic schedule options / displays, dynamic itinerary display, etc.

The reservation must be made online at www.indian-airlines.in at least 2 hours before the departure of the flight.
You will be required to pay online through your account with Punjab National Bank using your Internet Banking user id and password.
After payment, the system will generate a PNR Number and Order Number against that itinerary and you will be asked to view / print your ticket. On clicking, the system will generate an itinerary receipt which is the e-Ticket and display the same on the screen. The key information about your reservation and flights will be very clearly displayed on the ticket. You can print the ticket at the same time or later by log in again and selecting the option "My Bookings" using the same Order Number and the date of booking. To enter the airport and for check-in, make sure you have your e-Ticket along with a valid photo identification in order. The printout of the 'Ticket image' is only for reference and would have no value if your booking has been cancelled/ modified by you.
Now you can move directly to the check-in counter. Your boarding pass will be issued after verifying this e-Ticket and the valid photo identity card.

What is the procedure of debiting the amount from my account?
Once you select your journey details, you have to select the payment gateway for making payment. Select "PUNJAB NATIONAL BANK" in the payment option. It will bring you to our Internet Banking login page. After payment, the system will generate a PNR Number and Order Number against that itinerary and you will be asked to view / print your ticket. On clicking, the system will generate an itinerary receipt which is the e-Ticket and display the same on the screen. The key information about your reservation and flights will be very clearly displayed on the ticket. You can print the ticket at the same time or later by log in again and selecting the option "My Bookings" using the same Order Number and the date of booking. To enter the airport and for check-in, make sure you have your e-Ticket along with a valid photo identification in order.
Give your User id & Login password. Login and see the amount to be paid. You can select between your various accounts. And click on "CONTINUE" to go to confirm page.
Give your User id & Transaction password for confirming the debit. The system will debit your account and on successful transaction, it will go back to Indian Airlines website.
View the system generated ticket and print it at the Indian Airlines website

Is any identification needed to enter the airport or for check-in?
A valid Photo Identification is needed if you produce your e-Ticket at the airport.They can be:

Passport (for international passengers).
Photo credit card
Official Government issued photo identification.
Election photo identification.