Retail Transaction Management

Introduction

Transactions are the most vital activities that occur at the bank. These transactions can be carried out by the customers of the bank using the e-Banking application through the internet banking facility. This document discusses details of the various types of transactions like fund transfers within bank, bill payment and presentment and collection transactions, made by the retail customers of the bank.

Objectives

The following are the objectives of this document:

To understand and carry out the various types of transactions that can be done by the retail customers of the bank. These transactions include:
Self transfer
Third party transfer
Payments
Presentment
Collections
To understand the parameters to be set by the administrator of e-Banking, for carrying out the above transactions.

Features

The following types of transfers done by retail customers of the bank are supported by e-Banking:

Self transfer
Third party transfer
Payments
Presentment
Collections

Audience

This manual is meant for the retail users of the bank. This manual also helps the administrator to set up and monitor the e-Banking application to ensure its efficient functioning.

Process Flow

The table below indicates the process flow of the Transfer menu option:

To	See Topic
Process Flow	Process Flow

Prerequisites

The table below indicates the setup activities required to be completed before using the Transfers menu option.

To	See Topic
Set up Limits	Setup

Functions

The table below indicates the functions provided in Transfers.

To	See Topic
View the retail user-wise activities of the module	Retail User Activities Relationship Manager Activities

Note:

For the guidelines to log into the application and the conventions followed in this manual, click here.